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Etihad Airways adds A380 to New York, Paris
Apr 26, 2024, 05:14 PMHaving just endured the terribly dated B777 business class on the AUH-SYD route of Etihad a week ago, after coming off a connection from the wonderful LHR-AUH A380, I have to agree with Agent. I've been waiting patiently for Etihad to bring back the A380 on the SYD service for years now. I've pre...
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Qantas, Virgin warm up to airline customer ombudsman
Feb 21, 2024, 10:43 AMI'm still laughing at the airlines comment that the compensation payments "have done nothing to reduce delays and cancellations, or to deliver better outcomes for consumers". Wanna bet ? Given all the Qantas cancellations in particular, this means they actually have to think twice about the econo...
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EU261, UK261 compensation guide for delayed, cancelled flights [2023]
Apr 03, 2023, 04:17 PMRe SMRV - see my original note above re this topic. I've had to take SAS to an Alternate Dispute Resolution (ADR) service on 2 occasions, and both times they ruled in my favour. They had to, it was UK/EU law and they were just being difficult to see if you'd just go away. It cost me nothing, and ...
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EU261, UK261 compensation guide for delayed, cancelled flights [2023]
Mar 29, 2023, 01:12 PMMaybe I should relay some real world experience claiming on EU261. Expect a really hard time if trying to claim on an airline like Ryanair - they will try every trick in the book to avoid paying. It may have changed, but they used to make you pay to use a premium rate line in order to lodge a cla...
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